Fees and Insurance
Investing in and protecting your mental health is important. In choosing to begin counseling with HOPE, we understand that you are not just investing time and money. You are investing in the potential to permanently change your life. We promise to make sure each session honors your investment.
For your convenience, payment can be made by cash, check, credit/debit card. Health Savings Account and Flexible Spending Account cards are also acceptable forms of payment. All payments for services are due on the day that services are rendered.
Latasha Teamer, MS, LPC, LMFT- Play Therapist, Christian Counselor
$150 Individual 50-minute session
$180 Marriage/Couple/Family 50-minute session
Latasha accepts Aetna, BCBS, ChampVA, Humana, Medicaid, Optum, Oscar, TRICARE, and United
Hayley Willis, MS, NCC, LPC- EMDR and Trauma Specialist
$150 Individual 50-minute session
Hayley accepts Aetna, BCBS, ChampVA, Humana, Medicaid, Optum, Oscar, and United
Jasmine Wilson, MS, LMFT-Associate - Level 3 Gottman Trained Couple’s and Marriage Specialist
$125 Individual 50-minute session
$180 Marriage/Couple/Family 50-minute session
$220 Marriage/Couple/Family 90-minute session
Jasmine accepts Aetna, ChampVA, Humana, Medicaid, Optum, Oscar, and United
Cait Martinez, LMFT-Associate - Couple’s and Marriage Counselor, Adolescent/Adult Counselor
$125 Individual 50-minutes session
$150 Marriage/Couple/Family 50-minute session
Cait accepts Aetna, ChampVA and Medicaid
Ashley Neal, LPC-Associate - Christian & Anxiety Counselor for All Ages
$125 Individual 50-minutes session
$150 Family 50-minute session
Ashley accepts Aetna, ChampVA, Humana, Medicaid, Optum, Oscar, and United
HOPE also serves as a training facility for students earning their degree and training hours to become licensed mental health professionals. All Graduate Interns are pursuing their Master's degrees in a mental health related field of study and gaining required hours with clients to develop their counseling and therapeutic skills. Graduate Interns receive weekly supervision from our Clinical Director and their university professors. This requirement exposes our Graduate Interns to many different therapeutic styles & techniques, which enhances their ability to meet your concerns from a variety of professional lenses.
$40 Individual/Marriage/Couple/Family 50-minute sessions: Graduate Intern
Phone Consultations
Includes, but not limited to: therapist/client calls and/or calls to other physicians, psychiatrists, psychologists, attorneys, teachers and other professionals with whom we have an authorized release of information.
1-15 Minute Phone Consultation No charge
16-30 Minute Phone Consultation $30.00
31-44 Minute Phone Consultation $50.00
45+ Minutes Phone Consultation $70.00
Insurance for Mental/Behavioral Health accepted by HOPE
*We do not accept HMO insurance plans.
AETNA
BCBC
ChampVA
GEHA
Humana
Medicaid
Optum
Oscar
TRICARE
UMR
United Healthcare
Whether services are covered in full or in part depends on your current health insurance provider or employee benefits plan. Please contact your insurance provider to verify how your plan compensates for mental/behavioral health services.
It is recommended that these questions be asked to your insurance provider to help determine benefits specific to your plan:
Does my health insurance plan include mental/behavioral health benefits?
Do I have a deductible? If so, what is it and have I met it yet?
Do I have a copay/coinsurance? If so, what is my copay/coinsurance amount?
Does my plan limit how many sessions per calendar year I can have? If so, what is the limit?
Do I need written approval from my primary care physician in order for mental/behavioral health services to be covered?
Can I be reimbursed for paying privately for mental/behavioral health services?
Does my mental/behavioral health plan cover telehealth sessions?
For insurance carriers that consider HOPE an "out of network" provider, receipts are provided for you to submit to your insurance company for possible "out of network" reimbursement if you are working with a fully licensed counselor. The amount of reimbursement depends on the requirements of your specific insurance plan.
Good Faith Estimate Notification
Under the law, health care providers are required to give clients who don’t have or are not using insurance an estimate of the expected charges for health care items and services before those items or services are provided.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including mental/behavioral health services. You can request an estimate before you schedule a service, or at any time during treatment. If you do, make sure the health care provider or organization gives you a Good Faith Estimate in writing within 3 business days after you ask. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate and the bill.
For questions or more information about your right to a Good Faith Estimate, or how to dispute a bill, visit www.cms.gov/nosurprises/consumers, email FederalPPDRQuestions@cms.hhs.gov, or call 1-800-985-3059.
Cancellation Policy
HOPE Therapeutic Alliance requires a 24-hour advance notice of cancellation of an appointment, if you are unable to attend. You will be charged the FULL session rate for any same day cancellations or missed appointment. Additionally, insurance does not cover the cost of no-show and late cancellation appointments. Your card on file will be charged in the event that you late cancel or no-show your scheduled appointment. Messages can be left on our voicemail 24 hours prior to your appointment at 210-294-4264 or you can send your counselor a secured message through your client portal.